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Problem of children abuse. Biblical-psychological reflexion.
Zárubová, Šárka ; Liguš, Ján (advisor) ; Kolář, Pavel (referee)
This thesis deals with the problems of abused, neglected and abused children, especially in families. It contains the basic characteristics, prevention, assistance and possible solutions. Everything is set in the biblical context of social-psychological feelings and completed questionnaire. This thesis deals with the problems of abused, neglected and abused children, especially in families. It contains the basic characteristics, prevention, assistance and possible solutions. Everything is set in the biblical context of social-psychological feelings and completed questionnaire. This thesis deals with the problems of abused, neglected and abused children, especially in families. It contains the basic characteristics, prevention, assistance and possible solutions. Everything is set in the biblical context of social-psychological feelings and completed questionnaire.
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Impacts of supervision on resilience of helpline workers
Hermánková, Lucie ; Havrdová, Zuzana (advisor) ; Antoš, Svatopluk (referee)
The diploma thesis: "Impacts of supervision on resilience of helpline workers" presents the results of case study focused on particular helpline, the case of which is the impact of supervision on workers feeling themselves comfortable with their professional roles on helpline. The theoretical part of the thesis deals with the key concepts of resilience and supervision, and presents the general characteristic of helplines, the method of telephone crisis intervention and the social service of telephone crisis assistance. The empirical part of the thesis explains the context of the particular helpline which was the subject of case study. The main topic of the research is: mastering of helpline workers of their professional roles and the influence of supervision on its changes in time. The research captures the changes of perception of supervision and of its effect on helpline workers dealing with their professional roles.
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Telephone Crisis Intervention (Specific Aspects of working at Helpline)
Pittnerová, Monika ; Vítečková, Michaela (advisor) ; Schõnfelderová, Marie (referee)
The thesis explains the concept of crisis, crisis intervention and telephone crisis intervention, its procedures and techniques. It's focused on history of Helplines not only in Czech Republic but also in the world. It looks closely at the format and principles involved in Helpline call management. The thesis identifies requirements that are imposed on trained specialists and presents some of the institutions that organize training in telephone crisis intervention. Not only Czech but also international organizations focusing on telephone crisis interventions are introduced. A telephone counselors might be at risk for so-cold "burnout syndrome", therefore, the thesis includes chapters devoted to supervision practice and mental hygiene. Finally, the specific Helpline calls are listed.
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Managing the leadership change and related activities during work with long-term clients on a helpline for elderly people in crisis
Borecká, Jana ; Holmerová, Iva (advisor) ; Tesařová, Martina (referee)
BORECKÁ, Jana. Managing the leadership change and related activities during work with long-term clients on a helpline for elderly people in crisis. Prague, 2010. Thesis. Charles University of Prague. Faculty of humanities. Department of management and supervision in social and health organisations. The supervisor: Prim. MUDr. Iva Holmerová, PhD. Key words: helpline, intervention into crisis, elderly people, changes in old age, mothodics of work with seniors on the help line, managing the change, permanent clients, ethics, teamwork, supervision, case study. The thesis concentrates on managing the leadership change dutiny work with long-term clients on a helpline for elderly people in crisis. The first part represents important theoretical base for understanding the second, practical part. The first part is engaged in specification of professional help on a help line - main principals of intervention into crisis that social worker must follow. It also considers problems of old age and the changes that come during this stage of lifetime. First part also introduces permanent clients as a specific group that needs the helpline for an assistance and brings special ethical questions not only for workers who have direkt contact with clients, but also for their superiors. The second part brings reader to...
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Kids and youth crisis handling using telephone counseling and intervention
ŠŤÁHLAVSKÁ, Jana
Thesis is dealing with children and youth crisis counseling through telephone intervention. It is focusing in crisis problematic, including crisis reasons and progress. In paper are summarized main aspects of telephone crisis intervention. Further are focused main principles and structure of counseling interview and declares reasons why do children contact safety lines. Paper includes ethical dilemma issues bound to safety line workers. Finally is described flow of interview with child in difficult life circumstance.
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Impacts of supervision on resilience of helpline workers
Hermánková, Lucie ; Havrdová, Zuzana (advisor) ; Antoš, Svatopluk (referee)
The diploma thesis: "Impacts of supervision on resilience of helpline workers" presents the results of case study focused on particular helpline, the case of which is the impact of supervision on workers feeling themselves comfortable with their professional roles on helpline. The theoretical part of the thesis deals with the key concepts of resilience and supervision, and presents the general characteristic of helplines, the method of telephone crisis intervention and the social service of telephone crisis assistance. The empirical part of the thesis explains the context of the particular helpline which was the subject of case study. The main topic of the research is: mastering of helpline workers of their professional roles and the influence of supervision on its changes in time. The research captures the changes of perception of supervision and of its effect on helpline workers dealing with their professional roles.
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Problem of children abuse. Biblical-psychological reflexion.
Zárubová, Šárka ; Liguš, Ján (advisor) ; Kolář, Pavel (referee)
This thesis deals with the problems of abused, neglected and abused children, especially in families. It contains the basic characteristics, prevention, assistance and possible solutions. Everything is set in the biblical context of social-psychological feelings and completed questionnaire. This thesis deals with the problems of abused, neglected and abused children, especially in families. It contains the basic characteristics, prevention, assistance and possible solutions. Everything is set in the biblical context of social-psychological feelings and completed questionnaire. This thesis deals with the problems of abused, neglected and abused children, especially in families. It contains the basic characteristics, prevention, assistance and possible solutions. Everything is set in the biblical context of social-psychological feelings and completed questionnaire.
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Telephone Crisis Intervention (Specific Aspects of working at Helpline)
Pittnerová, Monika ; Vítečková, Michaela (advisor) ; Schõnfelderová, Marie (referee)
The thesis explains the concept of crisis, crisis intervention and telephone crisis intervention, its procedures and techniques. It's focused on history of Helplines not only in Czech Republic but also in the world. It looks closely at the format and principles involved in Helpline call management. The thesis identifies requirements that are imposed on trained specialists and presents some of the institutions that organize training in telephone crisis intervention. Not only Czech but also international organizations focusing on telephone crisis interventions are introduced. A telephone counselors might be at risk for so-cold "burnout syndrome", therefore, the thesis includes chapters devoted to supervision practice and mental hygiene. Finally, the specific Helpline calls are listed.
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Managing the leadership change and related activities during work with long-term clients on a helpline for elderly people in crisis
Borecká, Jana ; Holmerová, Iva (advisor) ; Tesařová, Martina (referee)
BORECKÁ, Jana. Managing the leadership change and related activities during work with long-term clients on a helpline for elderly people in crisis. Prague, 2010. Thesis. Charles University of Prague. Faculty of humanities. Department of management and supervision in social and health organisations. The supervisor: Prim. MUDr. Iva Holmerová, PhD. Key words: helpline, intervention into crisis, elderly people, changes in old age, mothodics of work with seniors on the help line, managing the change, permanent clients, ethics, teamwork, supervision, case study. The thesis concentrates on managing the leadership change dutiny work with long-term clients on a helpline for elderly people in crisis. The first part represents important theoretical base for understanding the second, practical part. The first part is engaged in specification of professional help on a help line - main principals of intervention into crisis that social worker must follow. It also considers problems of old age and the changes that come during this stage of lifetime. First part also introduces permanent clients as a specific group that needs the helpline for an assistance and brings special ethical questions not only for workers who have direkt contact with clients, but also for their superiors. The second part brings reader to...
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HELPLINE-THE SERVICE OF SOCIAL PREVENTION FROM A VIEW OF A VOLUNTARY WORKER
HONZÍKOVÁ, Eva
Abstract The topic of the bachelor work "Helpline - social prevention service from the point of view of volunteer worker" was selected on the base of the author's own experience, as she herself is a helpline volunteer. The purpose of helpline is to support the client in crisis, which is highly ignored in today{\crq}s hectic time. Therefore it is a very topical problem. The line is not able to work fully without the help if volunteers, but such activity is very specific, laying considerable demands and responsibility on the volunteers. The bachelor work is focused on phone crisis intervention, advantages, disadvantages, stages and techniques of dialogue. An integral part of the work consists of the volunteers who are devoted a whole half of the work. It describes particularly the sense of volunteering, motivation, circumstances of decision-making, relationship with workers, volunteer training and reward for work. It mentions marginally the duty to pass supervisions. It is important to ascertain how the volunteers perceive the line. The aim of the work is to map the circumstances of the volunteers{\crq} engagement in the helpline activities; to specify what they expect from volunteering and what does it bring to them; find out how volunteering affects their private life and themselves; map the techniques used and find out what the volunteers follow at helping the client; clarify what the volunteers are afraid of at the helpline. Quantitative research was selected for this work. Semi-standardized interview was used as the collection technique. Recording sheet was used to record the data. The interview consisted of 6 specified circuits. The circuits dealt with identification data, volunteering, circumstances of becoming volunteer, use of specialized knowledge, helpline rules and environment support. The research set consisted of 10 volunteers from the helpline of the town of Písek, which is provided by Arkáda, the teaching-psychological advisory centre. The research was performed on the ground of Arkáda or in the volunteers' home environment. It took place in a period of two and a half months, from the beginning of February to the middle of April. The author set the following hypotheses on the base of the results of quality inquiry: The helpline volunteers prefer group supervision against individual one; beginners prefer techniques learned in the course of phone crisis intervention in the interviews; junior volunteers have problem with relationships with other workers. The author maintains the position that the work could be useful for an organization providing helplines. It would serve for better understanding of volunteers. It could be used in the subject of Volunteering, or possibly in the subject of Theory and Methods of Social Work.
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